Job Title: Case Manager
Employer: The Puerto Rican Cultural Center (PRCC) is a non-profit organization founded in 1973 to serve the social and cultural needs of Chicago’s underserved communities.
Program: El Rescate Transitional Living Program provides identity-affirming, culturally responsive housing and support services to homeless LGBTQ youth between the ages of 18 – 24, some who are HIV+, to assist with their transition to independence.
Statement of Function: Reporting directly to the Program Coordinator, El Rescate seeks a highly motivated, energetic individual to fill the position of Case Manager who will be responsible primarily for providing case management services and case coordination for youth in the Transitional Housing Program. This person must have or be willing to develop working knowledge of youth homelessness issues, oppression, client advocacy, community resources, drug and alcohol issues, and human development. Work schedule is mainly days, but may require periodic evening, weekend, and overnight hours. This is an exempt position.
Provide case management and maintain a caseload of at least nine (9) residents.
- Screen potential residents or program eligibility.
- Conduct New Resident Intake and Orientation.
- Conduct initial assessment of all new residents and develop the Individual Service Plan (ISP). Reassessments should be conducted at least every six months or sooner if needed. Assessment will:
- Identify short- and long-term goals in the areas of including but not limited to housing, education, employment/income security, physical health, mental health, food security, and life skills.
- State objectives and tasks intended to lead to the attainment of ISP goals.
- Identify individual and environmental barriers to goal attainment and take these into consideration when developing ISP.
- Provide, coordinate and monitor referrals to internal and external service providers as required and in accordance with ISP goals.
- Conduct Casey Life Skills Assessment which each assigned resident and utilize results as foundation for developing life skills development portion of the ISP.
- Meet with residents on a regular basis (e.g., once a week) to:
- Monitor progress toward and provide assistance as needed to facilitate goal attainment.
- Provide support to youth to facilitate personal growth and minimize crises utilizing behavior management, solution-focused, harm reduction, trauma-informed, and/or other relevant techniques.
- Document all services in the resident’s case file and HMIS (Homeless Management Information System) in a thorough and timely manner.
- Prepare for and actively participate in weekly resident staffing with the other members of the PRCC wraparound support team.
- Complete exit summaries, implement aftercare plan and provide follow-up services, if needed, once a youth exits the program.
- Help maintain a safe and healthy environment for staff and residents.
- Attend all required program staff meetings, weekly resident meetings, etc. and be prepared to contribute meaningfully.
- Participate in required and voluntary continuing education and/or other capacity-building/training opportunities.
- Attend organizational meetings as required (i.e., General Assembly)
- Participate in program- and organization-based sanctioned community service events/activities such as Fiesta Boricua, Puerto Rican Parade, El Rescate Fundraiser(s), etc.).
- Bachelor’s degree in social work or other relevant field and/or experience working with youth in a culturally- and identity-affirming manner in diverse cultural contexts.
- At least one (1) year experience working with youth, case management or other relevant experience.
- Demonstrated experience and/or desire to work with homeless LGBTQ youth.
- Ability to clear background checks, as required in the Illinois Child Care Act and Administrative Rule 385. (Until all background checks including searches for criminal history through an FBI fingerprinting search have been completed and the results received, candidate will be considered a Conditional Employee).
- Proficiency in a variety of computer software applications including Microsoft Office (i.e., Word, Excel, PowerPoint), Email, and Internet applications. Experience with HMIS a plus.
- A valid driver’s license and access to a reliable insured motor vehicle a plus.
- Bilingual (Spanish-English) a plus.
Other critical skills:
- Ability to provide positive, outstanding internal and external customer service.
- Maintain appropriate boundaries with residents.
- Maintain highest level of client confidentiality.
- Ability to work independently or with minimal supervision.
- Ability to work well with others as well as provide leadership if needed.
- Excellent problem-solving and time-management skills.
- Ability to communicate effectively and express ideas clearly both verbally and in writing.
- Mobility-Constant walking; frequent climbing of stairs in three-story building; occasional standing for long periods of time.
- Visual Requirements-Frequent overall vision and reading/close-up work;
- Dexterity-Frequent writing; frequent repetitive motion and operating of computer keyboard
- Hearing/Talking-Constant hearing normal speech, on the telephone; Constant talking in person and on the telephone;
- Emotional/Psychological Factors-Constant public contact; frequent decision-making, and concentration.